JOB DESCRIPTION

• Greeting and farewell guests at the airport – hotel
• Appraise service quality within the hotel
• Build and develop customer relationship
• Resolve issues related to products/services provided: attend guest’s complaints, determine causes and develop solutions as well as ensure that the issue is resolved in a timely manner
• Develop plans to improve customer service quality

REQUIREMENTS

• English communication
• Interpersonal skills and customer mindset
• Problem solving skills
• Highly responsible & can work well under pressure
• At least 1-year experience working in the same position
• Working in roster: 6h-14h, 14h-22h, 22h-6h

BENEFITS

• Attractive salary, annual salary review
• Year-end bonus, holiday bonus.
• Comprehensive welfare regime: social insurance, health insurance, unemployment insurance, sickness allowance, birthday, lunch...
• Consulting in individual development program (IDP) through annual development training programs.
• High promotion opportunities in the hotel industry/HR profession
• Young and dynamic working environment
• Having opportunity to work in a dynamic environment, in which focusing on customer experience to provide the best service for the guest

CONTACT

• HR Dept – 0896.450.666/024.3315.1888
• Email: tuyendung@zeneden.vn
• Hanoi Office: The Bloom Building, 58 Truong Cong Giai, Dich Vong Ward, Cau Giay District, Hanoi
• HCMC Office: The Bloom Building, 40/8/3 Pham Viet Chanh, Ward 19, Binh Thanh District, HCMC