JOB DESCRIPTION

• Assist in the oversight of the daily operations of the spa.
• Ensure guest expectations are exceeded and satisfaction is maximized.
• Preparing the team member schedule, handling personnel issues, and ensuring that the working environment is both professional and comfortable for all team members.
• Required to support team members sin the reception area when needed.
• Scheduling appointments and making sure that each appointment runs on time.
• Managing the operations of the spa facility.
• Ensuring that all spa facilities have adequate supplies of linens, towels, toiletries, and other items necessary for operation.
• Keeping meticulous records of spa treatments for each guest, including details about their preferences and any special needs or concerns
• Ensuring that all staff members are properly trained to perform their jobs effectively and safely.
• Providing customer service to guests by answering questions about spa treatments and products.
• Monitoring employee performance to ensure that all spa services are being provided in a professional manner.

REQUIREMENTS

• Minimum 3 years experiences as Spa Therapist in hotel Spa field
• Minimum 1 year experience as Head Therapist/Senior Therapist/Spa Supervisor
• Bachelor’s degree in any related field
• Spa therapy knowledge (body, face, hair) and presentation skill
• Computer skills (MS Office), Spa operating systems (Booker), other operational systems such as Smile.
• Good customer services skills and service-mind
• Well organized and calming.
• Advanced English Language
• Leadership skill
• Well-groomed and articulated

BENEFITS ENJOYED

• Attractive salary, annual salary review
• Year-end bonus, holiday bonus.
• Comprehensive welfare regime: social insurance, health insurance, unemployment insurance, sickness allowance, birthday, lunch...
• Consulting in individual development program (IDP) through annual development training programs.
• High promotion opportunities in the hotel industry/HR profession
• Young and dynamic working environment
• Having opportunity to work in a dynamic environment, in which focusing on customer experience to provide the best service for the guest

CONTACT

• HR Dept – 0896.450.666/024.3315.1888
• Email: tuyendung@zeneden.vn
• Ha Noi Office: The Bloom Building, 58 Truong Cong Giai, Dich Vong Ward, Cau Giay District, Hanoi
• HCMC Office: The Bloom Building, 40/8/3 Pham Viet Chanh, Ward 19, Binh Thanh District, HCMC