MÔ TẢ CÔNG VIỆC:

1. Welcoming guests with care and consideration.
2. Build relationships with customers by being attentive, friendly and welcoming
3. Handling guest requests or complaints; Give feedback as soon as possible.
4. Promote hotel image.
5. Perform all related activities during guest‘s stay according to internal procedures.
6. Inform guests of special procedures and terms regarding their stay and available hotel services.
7. Handling phone calls
8. Transfer necessary information to other departments (Room, Engineering, Culinary,…)  and to other employees of the Front Office Department
9. Ensure all customer data is continuously updated and available.
10. Process bookings according to hotel policies and procedures.Comply with invoicing and cash management procedures.
11. Responsible for cash management during the shift.
12. Prepare and send reminder invoices for unpaid guests.
13. Ensure the workplace is clean and tidy at all times.
14. Understand and apply hotel security regulations (in case of fire, etc.)
15. Ensure the safety of people and property

YÊU CẦU

1. Good at English
2. Good looks
3. Good interaction and communication ability
4. Agile, dynamic, service-minded
5. Work pressure
6. Ability to handle situations well
7. Working in shifts

QUYỀN LỢI

1. Full coverage of insurance benefits
2. Modes of birthdays, filial visits
3. Internal training programs
4. Clear career path and evaluation
5. Dynamic working environment
6. Work uniforms